On this page are a number of resources of use to those who care about the improvement of their organisations. All of these materials
may be freely used provided their source is acknowledged. Some
files require Adobe Acrobat reader. This can be downloaded, free
of charge, from this link:![]()
This paper was presented by Myron at the Bata Conference in Zlin May 2001 Adobe Acrobat format 41k
This excellent presentation was given by Jayne at the Net2 meeting on 11 October 2001 Adobe Acrobat format 36k
TRIZ & The Four Prongs
of Quality
By Darrell Mann
This is a compressed
(.zip) file of the MS Powerpoint Presentation given by Darrell
Mann at our meeting on 22 November 2001.
It is very large but worth every byte!
Zip
Powerpoint 815k
and finally......
Do you have call centre allergy? Ever wondered why?

Copyright © 1999-2006 North of England Transformation Network
This page was last updated 04 December 2006
email webmaster